FAQS
Frequently Asked Questions
Do you do commission ceramics/porcelain work?
No. We do not create ceramic products, we simply sell all the supplies needed for pottery and porcelain painting.
Do you sell end products like mugs and plates and bowls?
We only sell plain white porcelain cups, plates, and bowls among other porcelain tableware and decorative pieces, to be used for porcelain painting and decorating with overglaze decals.
Do you Ship worldwide?
Yes we do!
Can I pay in installments?
We made sure to have the option and service available for you. However, there will be a credit check from the payment company and they are the ones who decided whether you are eligible or not, but if there is any technical difficulty you face while trying to complete that process do not hesitate to email us at info@yourceramicstore.com or if it is within working hours (10am - 8pm) you can call / whats app on: +971506555617
The payment plan only works for the UAE at the moment but we will soon expand it to other GCC countries and announce it on our website and instagram once that is active!
Frequently Asked Questions
How long does a kiln/wheel shipping take to be delivered?
If the item is already in stock and not as a “pre-order” option then:
2-3 business days for UAE
4-14 business days for GCC
3-10 business days* World wide
Do you have a shop to visit?
We are located in Dubai Silicon Oasis as an office not a retail store. Our clients seeking consultation on wholesale and building studios can make an appointment by emailing us at info@yourceramicstore.com and will be given a slot to come visit and see the products.
Do you offer wholesale prices?
We do! Only to studios and teachers. Please make sure you have the following documents: Trade License, and a business social media page/s or website; or that you meet the criteria of meeting a minimum amount of 3000 AED in products (excluding wheel and kiln). Feel free to email us if you still have doubts regarding eligibility and requirements at info@yourceramicstore.com
Do you offer free delivery?
We usually do not offer free delivery unless we are running an offer or some sort during special seasons and holidays.
How much does international delivery cost?
This truly depends on the weight of your total purchase but it could be anywhere from 100 AED to over 2,000 AED depending on your location as well.
How much does local delivery cost?
Delivery within the UAE is between 30-500 AED depending on your purchase. Wheel and kiln will be over 100kg which leads to higher delivery cost.